Frequently Asked Questions
Frequently Asked Questions
1. Are these authentic designer bags?
No. Every piece on this site is a replica, and we say so plainly. Our pieces are not authentic, licensed or endorsed by Louis Vuitton, Hermès, Dior, Gucci, Chanel or any other house named here; those names appear only to identify the model being copied. We never describe a piece as genuine, original or factory-original.
2. Which brands and product types do you carry?
24 houses across four categories: bags, wallets, belts and sneakers — 15,124 pieces in total. Louis Vuitton, Hermès and Dior are the deepest, followed by Gucci, Saint Laurent, Chanel, Bottega Veneta, Prada, Celine, Fendi and Loewe, with smaller ranges from another dozen houses.
3. How do I check the details before I buy?
Our listings lead with house, model, size, colour, material and hardware wherever the source data carries them. If a detail you need is missing, send us the product link on WhatsApp before ordering and we will get it for you — including extra photographs where we can.
4. What does shipping cost and how long does it take?
Standard delivery is free on every order with no minimum, to 246 countries, with customs handling included in the service. Express delivery is available for a flat US$30. Orders are processed within 1–2 business days of payment confirmation, and a shipping confirmation with tracking is emailed once the parcel leaves our facility.
5. What if my order never arrives?
If an order has not arrived within 30 days of dispatch, contact us and we will reship it free of charge or issue a full refund — whichever you prefer. If tracking has stalled before then, message us and we will chase it with the carrier.
6. Can I return something?
Yes. You have 30 days after receiving an item to request a return. The item must come back unworn and unused, with tags and original packaging, and with the receipt or proof of purchase. Contact grace@gracesuperclone.com to start the return first — parcels sent back without a request are not accepted.
7. How long does a refund take?
Once we have received and inspected the return we will tell you whether it was approved. Approved refunds go back to the original payment method within 10 business days; your bank or card issuer may take additional time to post it.
8. My item arrived damaged or is not what I ordered. What now?
Inspect the parcel when it arrives and contact us straight away with photographs. We will evaluate it and make it right — a replacement or a refund, depending on what went wrong.
9. Which currency will I be charged in?
Every product carries 21 currencies, so the price you see is the price you are charged. Pick your currency in the header before checkout.
10. How do I reach a real person?
WhatsApp is fastest: Grace, +852 4717 5944. You can also email grace@gracesuperclone.com or use the contact form. We reply as soon as possible.
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